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Shipping Policy
Shipping Methods and Transit Times
Soul Electronics ships orders from our Valencia, California and Louisville, Kentucky locations. On occasion, orders will be fulfilled directly by the manufacturer or distributor in order to reduce the shipping time. The shipping times below refer to items labeled with an availability of In Stock – Ships the Same or Next Business Day.
United States Customers:
The shipping methods listed above are for residential and commercial destinations within the continental 48 United States. Soul Electronics primarily uses UPS and USPS to ship orders. To provide the most affordable rates, small items shipped via Standard Flat Rate or USPS First Class Mail will be delivered through a joint effort by DHL and USPS. Shipments to military addresses and PO Boxes will only ship via USPS. When shipping to a military APO/FPO/DPO address, we strongly recommend choosing USPS Priority as the shipping time is much quicker than Parcel and averages about 2–3 weeks.
International Customers:
Soul Electronics ships its audio products to most countries! We ship to all countries, except the following ones: Afghanistan, Armenia, Bolivia, Cuba, Georgia, Indonesia, Iran, Iraq, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Syria, Thailand, Venezuela, Vietnam, and Yemen.
Shipping Methods
UPS Expedited: 5-6 business days The shipping fees are a flat rate of $75.00 US Dollars. This does not cover *customs duties you may have to pay when you pick up the package.
*Brokerage fees, duties and any other applicable taxes or import charges are the sole responsibility of the customer and are based on rates provided by your country and the shipping courier. Soul Electronics cannot control or quote you on these taxes, fees or charges. Please contact your local government for more details.
Order Tracking
Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at service@soulelectronics.com.
Order Processing
Each order placed on Soul Electronics goes through our processing department before it can be shipped. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your orders and/or contact us immediately via email or phone. Customers who do not receive a tracking number within 3 days will receive an order status update via email.
Shipping to Alternate Address
Orders with different billing and shipping addresses may require longer processing times due to an additional verification procedure. The additional verification and processing time is in an effort to protect our customers from online fraud.
Shipping Changes Fees (Address Intercept)
If a request to change the shipping address is made after the package leaves the Soul Electronics warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Soul Electronics will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.
Signature Required
Due to the valuable contents of some shipments, Soul Electronics may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by emailing Soul Customer Support at service@soulelectronics.com.
Soul Electronics ships orders from our Valencia, California and Louisville, Kentucky locations. On occasion, orders will be fulfilled directly by the manufacturer or distributor in order to reduce the shipping time. The shipping times below refer to items labeled with an availability of In Stock – Ships the Same or Next Business Day.
| Shipping Method | Order Processing Time | Delivery Time | Total Ship Time |
| Standard Shipping | 1–24 Hours | 1–6 Business Days | 2–7 Business Days |
| USPS Priority | 1–24 Hours | 2–4 Business Days | 2–5 Business Days |
| APO/FPO/DPO | 1–24 Hours | 14-21 Business Days | 14-22 Business Days |
United States Customers:
The shipping methods listed above are for residential and commercial destinations within the continental 48 United States. Soul Electronics primarily uses UPS and USPS to ship orders. To provide the most affordable rates, small items shipped via Standard Flat Rate or USPS First Class Mail will be delivered through a joint effort by DHL and USPS. Shipments to military addresses and PO Boxes will only ship via USPS. When shipping to a military APO/FPO/DPO address, we strongly recommend choosing USPS Priority as the shipping time is much quicker than Parcel and averages about 2–3 weeks.
International Customers:
Soul Electronics ships its audio products to most countries! We ship to all countries, except the following ones: Afghanistan, Armenia, Bolivia, Cuba, Georgia, Indonesia, Iran, Iraq, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Syria, Thailand, Venezuela, Vietnam, and Yemen.
Shipping Methods
UPS Expedited: 5-6 business days The shipping fees are a flat rate of $75.00 US Dollars. This does not cover *customs duties you may have to pay when you pick up the package.
*Brokerage fees, duties and any other applicable taxes or import charges are the sole responsibility of the customer and are based on rates provided by your country and the shipping courier. Soul Electronics cannot control or quote you on these taxes, fees or charges. Please contact your local government for more details.
Order Tracking
Once an order has been shipped, we send our customers an email with the tracking number for the order. Click on the tracking link in the email to follow the location of the package on the carrier's website. If you did not receive a tracking number by email or need to confirm the tracking information, please contact us at service@soulelectronics.com.
Order Processing
Each order placed on Soul Electronics goes through our processing department before it can be shipped. If 3 business days have passed since you submitted payment and you have not received an email with tracking information, please log in to your account to track your orders and/or contact us immediately via email or phone. Customers who do not receive a tracking number within 3 days will receive an order status update via email.
Shipping to Alternate Address
Orders with different billing and shipping addresses may require longer processing times due to an additional verification procedure. The additional verification and processing time is in an effort to protect our customers from online fraud.
Shipping Changes Fees (Address Intercept)
If a request to change the shipping address is made after the package leaves the Soul Electronics warehouse, it is subject to an Address Intercept Fee imposed by the shipping carrier. The amount of the fee varies according to the shipping carrier and the destination of the package. Soul Electronics will do its best to work with the shipping carriers to make these changes so that your package arrives at the correct address. Please be aware that not all shipping carriers will accept address intercept changes. This policy is in accordance with the security measures and agreements made with our third party shipping companies.
Signature Required
Due to the valuable contents of some shipments, Soul Electronics may require a signature upon delivery. Such guidelines will not be overruled upon the customer's request. Please understand that this is a security measure taken by our Company to ensure the safe delivery of each package and guarantee excellent service. Many of our third-party shipping carriers and payment companies require signatures upon delivery to protect against fraud and theft. Customers may request a signature upon delivery by emailing Soul Customer Support at service@soulelectronics.com.